Shipping and Delivery

Please know that we are following local guidance and taking enhanced precautions in preparing your order for shipment. Thank you for your patience! XOXO

If minimum of 300SAR is met:

Free standard shipping:

• Delivery will be done within 2-5 business days from the receipt of your order.

For all orders below 300SAR:

Standard shipping: 30.00SAR

• Delivery will be done within 2-5 business days from the receipt of your order.

Some products sold at www.itcosmetics.sa may require special handling or limited to specific shipping options as specified by federal, state and local regulations. Under some circumstances, shipping various products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.

YOUR CONSUMER RIGHT OF CANCELLATION, RETURN AND REFUND

10.1. You have a legal right to return a Product to us if it is faulty or damaged or you have not received the Product you ordered. To report a damaged or wrong product please email [email protected] and include a picture of the damaged or faulty product. We will examine the case as quickly as possible. If the damaged or non-compliant nature of the Product is confirmed by us and/or affiliates and/or appointed re-sellers/service providers as the case may be, we will send you a new package including the product that was damaged or missing.

We may request that you return the full or partial order. In this case, you will receive a refund of any delivery costs you have paid. We will ship your new order upon receival of the damaged/faulty one.

Note that only in these specified circumstances (faulty, damaged, non-compliant Product) you will be paid for the reasonable delivery costs you incur in returning the Product(s) to us and/or affiliates and/or appointed re-sellers/service providers as the case may be subject to the inclusion of a returns proof of postage receipt.